Reviews
Testimonials
What our customers say
Posted on DACAL MA. ZHAIRINA LOUISA CTrustindex verifies that the original source of the review is Google. Excellent care from Australian Care Excellence! Compassionate and professional staff, truly dedicated 🙏. Highly recommend!Posted on Vince de LaTrustindex verifies that the original source of the review is Google. One of the best NDIS service providers in Melbourne's West. Highly recommendedPosted on Renalita RancesTrustindex verifies that the original source of the review is Google. True to their mission and vision giving excellent care, supportive to their staff and goes beyond when it comes to fulfilling clients goals and rehabilitation. Keep it up Australian Care Excellence!Posted on Angel Mhelou JubayTrustindex verifies that the original source of the review is Google. The Founder is doing very well in taking care of the staff especially the newly hired ones. She always makes sure that the staff is well equipped with all the training and orientations about the participants. She always has time for her staff concerns and extending hands for the concerns and help. Keep it up!Posted on Oslec vlogTrustindex verifies that the original source of the review is Google. Best support service in the west! Rocelyn is so caring and very professional at the same time. Staff are reliable and professional. Would highly recommend to any families!Posted on ghen celisTrustindex verifies that the original source of the review is Google. The best of the best from day one,always focus on making sure the client is happy with achieving their choice goals.We recently celebrated our first year of being with ACE,The CEO(Rocelyn)always make sure that both client and staffs are happy in achieving goals,shows genuine effort of providing the best support for the client.I highly recommend ACE to anyone who is looking for a service provider to achieve getting quality of life whilst getting support.Posted on Tony RancicTrustindex verifies that the original source of the review is Google. I would love to thank u Australian care excellence. For your outstanding services and commitment that u bring to all of yur clients and employees i need congratulate rocelyn the ceo who is a outstanding/representative of this company she is one incredible person who has a passion and desire to work with any person or persons in need for her services I would highly recommend this company to anyone who has a disability.thank u Australian care excellence for yur great work.Posted on Muriel ScholzTrustindex verifies that the original source of the review is Google. ACE have a very client focused approach to carePosted on Jennette AlforqueTrustindex verifies that the original source of the review is Google. If you are looking for an accredited NDIS provider in the western suburb in Melbourne that truly cares, then come to Australian Care Excellence. Rocelyn is very passionate in helping her clients and she is very hands on when providing care. All praise to this lovely lady. Definitely true service with a Heart ♥️♥️♥️
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I’ve had a great experience with Australian Care Excellence. The team is professional, caring and reliable. They communicate clearly and always treat participants with respect and dignity. I appreciate their person-centred approach and how they genuinely listen to individual needs and goals. I would highly recommend their services to others. Kudos to Rocelyn Valena Porteria.
Ronnie Cuenca
February 12, 2026
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I have had the pleasure of working with ACE as a support worker, and I can confidently say this organisation provide an excellent standard of care and professionalism. The management team especially Rocelyn is supportive, approachable, and genuinely committed to both their staff and the individuals we support
It’s rewarding to be part of a service that truly makes a positive difference in people’s lives while also creating a supportive and respectful work environment for staff. I would highly recommend this organisation to both potential clients and support workers.
Kamala Kc
February 12, 2026 -
I am pleased to share my experience with Australian Care Excellence, an outstanding disability support organisation who made a significant difference in the lives of those they assist.
Australian Care Excellence possess a remarkable ability to connect with clients on a personal level, ensuring that each individual feels understood and valued. They have a-strong grasp of the complexities involved in supporting individual with disabilities.
I salute them on their fierce advocate on their clients’ rights and needs. They always prioritised and very attentive to preferences and goals, ensuring support is tailored effectively.
Clients often express their newfound confidence and skills because of the encouragement and motivation provided by their dedicated health workers.
I wholeheartedly and proudly recommend Australian Care Excellence to anyone who’s looking for a support worker. Their dedication on enhancing the quality of life for individual with disabilities is truly inspiring and have positive impact to the community.
Marissa Dela
February 16, 2026
Excellent care from Australian Care Excellence! Compassionate and professional staff, truly dedicated 🙏. Highly recommend!
Zhairina Dacal
February 12, 2026
Thank you from the bottom of our hearts to Rocelyn in caring for our daughter during her hard times. Your care and compassion was absolutely fantastic. Your expertise in understanding our daughter’s mental struggles helped us immensely. Thank you and we highly recommend your NDIS services.
Glenn and Suzi
Suzi Jefferies
November 16, 2021